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Frequently Asked Questions

    help page

    Cancellation / Refund


    • I want to cancel my ticket.
    • When will I be refunded for my cancelled ticket?
    • Can I transfer my ticket to someone else?
    help page

    Change


    • Can I change the date and/or route on my ticket?
    • What are the airline rules for the change process?
    • Can I change the name on my ticket?
    help page

    Baggage Processes


    • What is the baggage allowance?
    • How much is my hand baggage allowance?
    • I want to purchase extra baggage. What should I do?
    help page

    Check-In Processes


    • What is online check-in?
    • What do I need for online check-in?
    • How can I make my check-in transaction?

    Cancellation / Refund

    Click on the ‘Ticket Cancellation’ tab.

    Enter your PNR No that we have forwarded to you at the time of purchase and your Surname in the PNR No field and view your ticket.

    You will be presented with options to cancel the ticket.

    After you press the ‘’Cancel’’ button, the refund amount will be shown to you.

    The refund of your cancelled ticket will be sent to the bank on the same day by us and will be made by the bank.

     

    Transactions requiring a refund may vary between 3 (three) business days and 7 (seven) business days, depending on the bank of your credit card.

     

    The refund period of transactions made with debit cards may vary according to the refund procedures of the relevant banks.

    A reservation made cannot be transferred to another person, name changes cannot be made.

    Rights such as use, reservation or change of course of the tickets belong only to the person whose name and surname are written on the ticket. This right cannot be transferred in any way.

    Change

    After the ticket is purchased through our website, the date and route change cannot be made through the website.

    You can get help from our support line at 444 87 87 or +90850 737 8 737 so that all ticket-related changes can be made by us, again in line with airline rules.

    After the ticket is purchased, the transactions are carried out for the date or route change requests for the relevant ticket in line with the change penalty determined by the airlines and the possible price difference, if any.


    You can find the cancellation, refund and change rules in the "Flight Rules" section of our website for the relevant flight during the ticket purchase process or during the optional reservation stage.

    We recommend that you read these rules carefully before purchasing your ticket, as each airline has different practices regarding cancellation, refund and change for the prices offered for sale. Especially for promotional tickets, changes and/or refunds are not allowed due to the limited rules set by the relevant airline


    It’s not possible to change the name of reservation or purchased tickets and transfer a purchased ticket to another name.

    We strongly remind you to check your information before making the purchase.

    We kindly ask you to check the cancellation/refund rules of your ticket on the ticket cancellation tab.


    Due to the airline rule, unfortunately, no intervention can be made on the name-surname field on the purchased tickets

    The name, surname and identity/passport information on the ticket must be exactly the same. This obligation is a rule created by the airline for a safe flight.

    The airline or agency cannot give any guarantee regarding your flight on tickets issued with incorrect information.

    We kindly ask you to check the cancellation/refund rules of your ticket from the ticket cancellation tab.

    Baggage Processes

    According to airline sales policies, tickets with and without baggage can be offered for sale in many airlines.

    Before purchasing your ticket, you can check your baggage information and your baggage allowance by clicking on the 'Details' section or the 'Flight Rules' tab under the flight information.

    If you have made the purchase, you can access detailed information about your baggage information by clicking on the "E-ticket" section in the flight detail information we have sent to you.


    Hand baggage allowance varies according to airline practices. You can check up-to-date information about the right to hand luggage and the list of other items that are allowed to be carried free of charge in the cabin as hand luggage, on the respective airlines' websites.

    If there is no room in the cabin, these items will be carried as checked baggage.

    It is not possible to add the hand baggage allowance to the free baggage allowance.

    For information about extra baggage, you can request assistance from our support line at 444 87 87 or +90850 737 8 737.

    When you request a refund for your ticket, the amount you have paid for the extra baggage service you have purchased will be refunded to you.

    The extra baggage service you have purchased based on your change request regarding your ticket due to flight cancellation will be reflected on your new ticket after the change process.

    In order for your transactions to be carried out, we request you to provide transactions via our support line at 444 87 87.

    When you buy connecting tickets on your flights, you can ensure that your luggage reaches your final destination without any problems.

    Check-In Processes

    It’s a service that allows passengers who have purchased their tickets from the relevant airline to complete their transactions online more quickly and easily before they go to the airport. When you check in online, you don't have to wait in line for your check-in process at the airport.

    You can also select your seat number by following the online check-in steps on the relevant airline page.

    While many airlines do not charge a fee for online check-in, some airlines may charge for specially preferred seats.


    You can check-in by using the PNR number sent to you via SMS and e-mail for domestic flights and by using the airline PNR number sent to you via e-mail for international flights.

    If you do not know the airline of your flight and your airline PNR number, you can view the details from the "My Travels" section within your membership information.


    Online check-in can be done on the page of the relevant airline.

    You can complete your online check-in process by entering your ticket number or reservation code (PNR) and surname in the "check-in/reservation" field of the online check-in section of the website.

    Online check-in is not a service of our website, it can be done through the airlines' own websites.


    The mobile boarding pass (barcode) can be obtained during check-in transactions made from the relevant airline website or mobile platforms.

    When checking-in from mobile devices, a QR code is given instead of a boarding pass. A message (SMS and/or e-mail) containing your flight details and mobile boarding pass (barcode) link will be sent to your registered contact number and e-mail address.

    When you click on the link, the mobile boarding pass (barcode) that can be used instead of the boarding pass is shown.

    Passengers without baggage can pass quickly and easily by showing this mobile boarding pass (barcode) to the officers at the security gates and to the boarding officers before boarding the plane.


    • Make sure that you’ve entered the information about your PNR/e-ticket number and surname on the check-in page of the relevant airline using the correct characters, without spaces.
    • For international flights, make sure that you’ve used the airline PNR number.
    • Airline check-in process may not have started yet. Check the relevant airline check-in time.


    Passengers with a mobile boarding pass (barcode) can start their flights by having their barcodes read by the smart devices/mobile boarding pass (barcode) readers at the boarding gates at the airports and delivering their baggage.

    You can get your boarding pass by reading this code on the devices located at the airport entrances.

    If I don’t have baggage;

    Passengers who have checked in online must be at the boarding gate at the latest 60 minutes before the flight time for domestic flights and 90 minutes before the flight time for international flights and Nicosia, if they do not have baggage to be delivered to the counter.

    Passengers without baggage can send their boarding pass/barcode via e-mail or as a message to their mobile phone after online check-in or they can directly get on the plane by passing the security control with the printout of the boarding pass or the mobile barcode image and going directly to the gate number where the plane will take off.

    If I have baggage;

    Passengers who have completed the online check-in process and have baggage must be at the boarding gate at the latest 60 minutes before the flight time for domestic flights, and at the latest 120 minutes before the flight time for international flights and Nicosia. They can deliver their baggage to the Baggage Delivery or Online Check-in counters at the airport to receive the boarding pass. 

    If you have extra baggage, be sure to arrive at the airport taking into account the duration of the payment process.

    It’s recommended that our passengers be at the terminal at least 120 minutes before the flight time for domestic lines and at least 180 minutes before the flight time for international lines and Nicosia, in order to avoid time losses that may occur due to additional measures taken at the airports.

    At the same time, it’s recommended to be at the airport earlier than the specified times on holidays, New Year's Eve, official holidays and other public holidays as the airport may be more crowded than the usual.

    Each flight in the reservation (PNR) number can be checked in. Boarding passes for each flight can be printed separately. Passengers with connecting flights are recommended to print the boarding passes of the connecting flights they have checked in before arriving at the airport, so as not to waste time at the airport.

    You can check-in online for each passenger (maximum 9 passengers) in the same reservation record (PNR).

    Choosing a seat or purchasing a paid seat is not a check-in process.

    During the online check-in process, you can choose an available seat by viewing the seating plan of the flight.

    While many airlines do not charge a fee for online check-in, some airlines may charge for specially preferred seats.

    Due to technical problems, the airline company from which you have completed your online check-in process and purchased your seat has the authority to change your seat number.

    If there is any change in your reservation after you’ve checked in and created your boarding pass, the boarding pass you’ve created will not be valid and you will have to make a new check-in and create a new boarding pass.

    Due to the airline practices, your seat selection is now automatically given by the airline during your check-in procedures.
    If you want to choose a special seat other than the seats automatically given by the airline, you can make your purchase in line with the prices determined by the airline.
    The sale of exit seats may vary depending on the type of ticket purchased or airline practices.

    Online check-in is not a service of our website, it can be done through the airlines' own websites.

    Membership

    After logging in to  site for membership procedures, you can proceed by clicking on the sign up section in the upper right corner. Afterwards, you can complete your membership process by logging in with your name, surname, e-mail address and determining your password.

    You can contact our customer representatives at +90 850 737 8 737 and 444 87 87 to get support regarding the transactions.


    Your e-mail address in the membership account cannot be changed for KVKK (Law on Personal Data Protection) reasons and for your security. You can create a new membership with your current e-mail address.

    You can carry out your transaction by going to the settings section of your membership account.

    In order to cancel your membership; you can cancel it by logging in with your password and clicking the "delete my membership" button in the settings section.