Frequently Asked Questions

The following questions may help you.

• Other questions

The following questions may help you.

• Can I change the date or direction on my ticket?
It is not possible to change the date or route of the purchased tickets on the website or mobile application. You can take help from our call center by calling 444 87 87 or 0850 737 8 737 for all your ticket changes. For the requests for date or route change, transactions will be made due to the rules that determined by the airlines, which may lead apply change penalty and the take the price difference between the tickets that you want to change to amount. Except for the change penalty and the possible price difference that may occur in the reservation change; In addition, a transaction fee of 250 TL for domestic lines and 600 TL for international lines is charged. The "Transaction Fee" that taken for that service provided cannot be refunded.
• I made a typo in my name. How can I fix it?

Due to the airline rule, unfortunately, no intervention can be made on the name-surname field on the purchased tickets.

The name, surname and identity/passport information on the ticket must be exactly the same.

This obligation is a rule created by the airline for a safe flight.

The airline or agency cannot give any guarantee regarding your flight on tickets issued with incorrect information.We kindly ask you to check the cancellation/refund rules of your ticket from the ticket cancellation tab.

• How Can I Use My Opened Ticket?

The terms and conditions for utilizing open tickets are subject to variation depending on the airlines. If you have decided on a new date for your travel and wish to make modifications to your open ticket, you can get in touch with our support line at 444 87 87.


• Other questions

The following questions may help you.

• What is the baggage allowance?

According to airline sales policies, tickets with and without baggage can be offered for sale in many airlines.

Before purchasing your ticket, you can check your baggage information and your baggage allowance by clicking on the 'Details' section or the 'Flight Rules' tab under the flight information.

If you have made the purchase, you can access detailed information about your baggage information by clicking on the "E-ticket" section in the flight detail information we have sent to you.



• I want to purchase extra baggage. What should I do?

For information about extra baggage, you can request assistance from our support line at 444 87 87 or +90850 737 8 737.

• Other questions

The following questions may help you.

• How can I make changes to my invoice information?

In e-archive invoices; after the 7th of the next month, the previous month's invoice cannot be canceled or changed.

For changes in personal invoices that comply with the above condition, the "Goods Returned" - "Returned Goods" fields under the invoice will be filled in and the reason for the return will be briefly explained. In the invoices issued to the company, a return invoice is requested for the current invoice, and a new invoice is issued after this process. .

• When will my invoice arrive?

Your invoice will be sent to your e-mail address within 7-10 days.


• I have not received my invoice, what should I do?

Your invoice will be sent to your registered e-mail address within 7-10 days from the date of ticket purchase. 

We kindly ask you to check your contact address that you used during your purchase.

Within 7-10 days of your purchase, you can access your invoice by clicking the 'View Invoice' button from the 'My Account' > 'My Travels' tab in your membership account or by clicking the 'View Invoice' button in the 'Quick Actions' menu on the home page. 

Go to My Travels page.

If you are not a member, you can click the 'View Invoice' button by entering your reservation number (PNR) and last name information from the 'My Reservations' tab in the 'Quick Actions' menu within 7-10 days of your purchase. 

If you cannot access your invoice information, you can contact us at [email protected].

View with PNR and last name from the 'Quick Transactions' tab.

• Other questions

The following questions may help you.

• What is online check-in?

It’s a service that allows passengers who have purchased their tickets from the relevant airline to complete their transactions online more quickly and easily before they go to the airport.

When you check in online, you don't have to wait in line for your check-in process at the airport.

You can also select your seat number by following the online check-in steps on the relevant airline page.While many airlines do not charge a fee for online check-in, some airlines may charge for specially preferred seats.

• What is Mobile Barcode and what is it for?
The mobile boarding pass (barcode) can be obtained during check-in transactions made from the relevant airline website or mobile platforms.

When checking-in from mobile devices, a QR code is given instead of a boarding pass. A message (SMS and/or e-mail) containing your flight details and mobile boarding pass (barcode) link will be sent to your registered contact number and e-mail address.


When you click on the link, the mobile boarding pass (barcode) that can be used instead of the boarding pass is shown.


Passengers without baggage can pass quickly and easily by showing this mobile boarding pass (barcode) to the officers at the security gates and to the boarding officers before boarding the plane.

• When I check-in online, how long before should I be at the airport? What should I do at the airport after online check-in?

Passengers with a mobile boarding pass (barcode) can start their flights by having their barcodes read by the smart devices/mobile boarding pass (barcode) readers at the boarding gates at the airports and delivering their baggage.

You can get your boarding pass by reading this code on the devices located at the airport entrances.


If I don’t have baggage;


Passengers who have checked in online must be at the boarding gate at the latest 60 minutes before the flight time for domestic flights and 90 minutes before the flight time for international flights and Nicosia, if they do not have baggage to be delivered to the counter.


Passengers without baggage can send their boarding pass/barcode via e-mail or as a message to their mobile phone after online check-in or they can directly get on the plane by passing the security control with the printout of the boarding pass or the mobile barcode image and going directly to the gate number where the plane will take off.


If I have baggage;


Passengers who have completed the online check-in process and have baggage must be at the boarding gate at the latest 60 minutes before the flight time for domestic flights, and at the latest 120 minutes before the flight time for international flights and Nicosia. They can deliver their baggage to the Baggage Delivery or Online Check-in counters at the airport to receive the boarding pass. 


If you have extra baggage, be sure to arrive at the airport taking into account the duration of the payment process.


It’s recommended that our passengers be at the terminal at least 120 minutes before the flight time for domestic lines and at least 180 minutes before the flight time for international lines and Nicosia, in order to avoid time losses that may occur due to additional measures taken at the airports.


At the same time, it’s recommended to be at the airport earlier than the specified times on holidays, New Year's Eve, official holidays and other public holidays as the airport may be more crowded than the usual.

• Other questions